Proposed Support at Home Program fees and charges

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We are seeking community feedback on the proposed Support at Home Program fees and charges. Please provide your feedback via the feedback form by 11.59pm Tuesday 10 February 2026.

Background

In 2025, the Australian Government introduced major reforms to the aged-care regulatory framework, and these reforms came into effect on 1 November 2025. As part of this transformation, the Support at Home Program was launched, replacing the previous Home Care Packages and Short‑Term Restorative Care programs. This new approach offers a more streamlined and flexible model for delivering in‑home care, designed to help older Australians remain safe, well-supported, and independent at home.

Council currently provides many of these in‑home services to community members. Under the new Support at Home Program, those services will continue with improved funding structures, better oversight, and simplified access. Existing Home Care Package recipients have transitioned automatically into the new framework, ensuring continuity of care while benefitting from the enhanced flexibility and responsiveness of the renewed system.

As part of the changes to the legislation, a new Support at Home Pricing Model was finalised, ensuring alignment with national standards for aged care service delivery. For community members using the services, it provides greater clarity on service costs, improved affordability through fair and legislated pricing structures, and enables Council to strengthen its capability to deliver high-quality, person-centred care.

These changes, and the manner in which fees and charges are determined, necessitated a review of our own pricing model. The Support at Home Program – DRAFT Guide to unit pricing and services details the proposed changes to Council’s fees and charges based on the new legislated requirements.

Where can I view the draft documentation?

Copies of the draft Support at Home Program – DRAFT Guide to unit pricing and services can be downloaded (right side of the screen or by scrolling down this page on your smartphone or tablet) from the Document Library, or hard copies will be available for viewing at our Council offices and libraries.

How can I provide feedback?

Comments closed 11.59pm Tuesday 10 February 2026.

Please submit your comments via the feedback form below, or:

E council@snowymonaro.nsw.gov.au

P PO Box 714, Cooma, NSW, 2630

In-person: to either of our office locations in Berridale, Bombala, Cooma or Jindabyne

Have a question?

If you have any questions, please contact our team on 1300 345 345.


We are seeking community feedback on the proposed Support at Home Program fees and charges. Please provide your feedback via the feedback form by 11.59pm Tuesday 10 February 2026.

Background

In 2025, the Australian Government introduced major reforms to the aged-care regulatory framework, and these reforms came into effect on 1 November 2025. As part of this transformation, the Support at Home Program was launched, replacing the previous Home Care Packages and Short‑Term Restorative Care programs. This new approach offers a more streamlined and flexible model for delivering in‑home care, designed to help older Australians remain safe, well-supported, and independent at home.

Council currently provides many of these in‑home services to community members. Under the new Support at Home Program, those services will continue with improved funding structures, better oversight, and simplified access. Existing Home Care Package recipients have transitioned automatically into the new framework, ensuring continuity of care while benefitting from the enhanced flexibility and responsiveness of the renewed system.

As part of the changes to the legislation, a new Support at Home Pricing Model was finalised, ensuring alignment with national standards for aged care service delivery. For community members using the services, it provides greater clarity on service costs, improved affordability through fair and legislated pricing structures, and enables Council to strengthen its capability to deliver high-quality, person-centred care.

These changes, and the manner in which fees and charges are determined, necessitated a review of our own pricing model. The Support at Home Program – DRAFT Guide to unit pricing and services details the proposed changes to Council’s fees and charges based on the new legislated requirements.

Where can I view the draft documentation?

Copies of the draft Support at Home Program – DRAFT Guide to unit pricing and services can be downloaded (right side of the screen or by scrolling down this page on your smartphone or tablet) from the Document Library, or hard copies will be available for viewing at our Council offices and libraries.

How can I provide feedback?

Comments closed 11.59pm Tuesday 10 February 2026.

Please submit your comments via the feedback form below, or:

E council@snowymonaro.nsw.gov.au

P PO Box 714, Cooma, NSW, 2630

In-person: to either of our office locations in Berridale, Bombala, Cooma or Jindabyne

Have a question?

If you have any questions, please contact our team on 1300 345 345.


Page last updated: 14 Jan 2026, 01:44 PM